All for Life

Covid-19 Patient Guidance

Patient Guidance – Covid-19


We understand that the current Covid-19 situation can be very stressful. We reassure you that caring for our patients remains our top priority. We also want you to have all the information and support you need during this challenging time. This informative blog will answer most of your questions.

Source : https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.html

Step 1: Watch for Symptoms

What should patients do if they are Covid positive or suspect Covid?

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. Anyone can have mild to severe symptoms. People with these symptoms may have COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhoea

This list does not include all possible symptoms.

For mild symptoms, patient is requested to isolate themselves at home.

Older adults and people who have severe underlying medical conditions like heart or lung disease or diabetes seem to be at higher risk for developing more serious complications from COVID-19 illness.

Step 2:  Home Isolation

Isolation is used to separate people infected with COVID-19 from those who are not infected.

People who are in isolation should stay home until it’s safe for them to be around others. At home, anyone sick or infected should separate from others, stay in a specific “sick room” or area, and use a separate bathroom (if available).

What to do

  • Monitor your symptoms. If you have an emergency warning sign (including trouble breathing), seek emergency medical care immediately.
  • Stay in a separate room from other household members, if possible.
  • Use a separate bathroom, if possible.
  • Avoid contact with other members of the household and pets.
  • Don’t share personal household items, like cups, towels, and utensils.
  • Wear a mask.


Step 3 : When to Seek Emergency Medical Attention?

Look for emergency warning signs* for COVID-19. If someone is showing any of these signs, seek emergency medical care at your nearest healthcare centre:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake
  • Pale, gray, or blue-colored skin, lips, or nail beds, depending on skin tone

*This list is not all possible symptoms. Please call your family doctor for any other symptoms that are severe or concerning to you.

Visit your nearest healthcare and notify the doctor or nurse that you are seeking care for someone who has or may have COVID-19.

ovid Admissions:

At Wellkin Hospital, your safety is our priority! There are dedicated pathways which have been set up to treat Covid -19 patients. Non-Covid patients will still go through the normal route to receive their treatment, which is completely separate from the Covid-19 patient pathway.

What are current facilities in place to treat patients?

  • Wellkin Hospital has an Emergency Triage and Transit Isolation Unit to allow patients to receive First Aid treatment from our medical team.
  • We have a Covid Intensive Care Unit and Isolation Ward to treat Covid patients.

Can I book a bed for a Covid Patient?

  • There is no prior booking for COVID- 19 treatment units. Prior visiting Wellkin Hospital, please check for bed availability in Covid facility.

Can Covid positive patients book Wellkin Hospital Ambulance for transfer?

  • The Wellkin Hospital ambulance will NOT transfer Covid Positive Patients.



Is the treatment received at Wellkin Hospital different from ENT or public hospitals?

  • Treatment plan has been defined by our C-Care panel of consultants and is in accordance with the Ministry of Health (MOH).
  • Treatment given at Wellkin Hospital will be as per MOH’s approval.

Which medication or equipment will be used?

  • The Medication/ Equipment used will be based on the clinical condition of the patient, it will be as per the MOH approved guidelines.

How many doctors and nurses will be involved in the treatment of C-19 patients?

  • We have a group of Consultants/ Resident Medial Officers and Registered Nurses/ HCA’s who are trained for the treatment of patients for the severe/moderate and mild treatment protocols.
  • Since the beginning of the pandemic, our medical staff has been undergoing training in order to offer the best response to the fight against Covid-19.



How much will Covid treatment cost?

If my family is admitted, where can I get the cost of Covid treatment?

  • The Next of kin must contact our Emergency Reception Counter or the Admission Counter in main lobby of Wellkin Hospital for cost estimates.
  • Our Billing team will contact the Next of kin daily to provide them with updated billing amount.
  • Next of kin is requested to visit the Billing office located on 4thFloor for any clarifications required.

Does Medical Insurance cover for Covid treatment?

  • Selected Medical Insurances are covering COVID- 19 treatment depending upon the individual’s policy. Our admission team will assist by contacting your Medical Insurance for their response and Guaranty of payment (GOP).
  • The final responsibility of payment lies with the Patient or the Next of Kin. A minimum deposit will be required at the time of admission to proceed with the formalities.



How does the Next of kin get the Covid patient’s update from the treating doctor?

  • We strictly discourage telephone calls to Wellkin Hospital or the COVID treatment units. Our Doctors will contact the Next of kin, if there is any urgent update regarding the patient’s health and condition.
  • There is no visiting time for the Units, however for update on the patient’s condition, only the Next of kin, who is registered at the time of admission will be permitted to meet the Consultant Doctor between 13.00 to 14.00 hrs. The meeting can be either in the Doctor’s consultation chamber or at the Covid Isolation Unit.
  • Video conferencing facility is also available during this time to see your loved ones.



Are relatives/family allowed to visit patients or drop off personal belongings?

  • NO, they will not be allowed inside the treatment area and to avoid physical contact with the patient.
  • A dedicated lounge equipped with a teleconference facility will allow next of kin/relatives to stay in touch with doctors and patients.
  • Visiting to the unit is not allowed, relatives will have to adhere to the teleconference service.
  • Alternatively, they will be able to communicate through mobile devices depending on the medical condition of the patients.


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